DOI  https://doi.org/10.36719/3104-4735/2/19-25

Rovshan Taghiyev

Nakhchivan State University

https://orcid.org/0000-0002-3682-8788

rovsentagiyev@ndu.edu.az

The Role of Information Technologies in Organizations:

Impacts on Management, Decision-Making, and Organizational Efficiency

Abstract

In the competitive environment of the digital era, information has become a strategic asset that must be continuously produced, managed, and transformed into organizational value. This study examines the use of information technologies (IT) in organizations, and analyzes their effects on organizational structures, business management, decision-making processes, and operational efficiency. Drawing on the evolution of information systems from basic record-keeping to management information systems and decision support systems, the research highlights how IT enables faster and more accurate decisions, improved communication and collaboration, and the removal of geographical limitations through digital and networked operations. The study also emphasizes that successful digital transformation is not solely technological; it requires strategic leadership, cultural adaptation, and the development of employee competencies to reduce resistance and enhance performance outcomes. Furthermore, the paper discusses IT’s role in productivity gains, cost reduction, innovation, and competitive advantage, while addressing the workforce implications of automation, artificial intelligence, and emerging digital professions. Overall, the findings suggest that organizations integrating IT effectively across all levels are better positioned to increase efficiency, respond to customer demands, and sustain competitiveness in rapidly changing markets.

Keywords: information technologies, digital transformation, decision-making, business efficiency